T's & C's
Terms & Conditions / Privacy Policy
Listed here for your convenience are a few general terms, as well as answers to some questions you may have.
Listed here for your convenience are a few general terms, as well as answers to some questions you may have.
How do I Place an Order?
Place the product(s) you wish to order in your shopping cart by typing in the quantity of each item in the box provided.
Then click on the 'Add to Cart' button located at the bottom of the page.
A Pop Up Menu will appear asking if you wish to either: 'Continue Shopping' or wish to 'Proceed To Checkout' - you choose.
When you’re ready to complete your order either click on the 'Proceed To Checkout' button, or click on the 'Shopping Cart' icon located in the main menu to the top of the page.
You will then be taken to the final check out process where you can review your chosen products/items. Most items include free p&p - unless otherwise stated.
When ready to pay - click on the 'Finish' button. This will take you to our preffered method of payment which is via Paypal.
Please fill in all your details - most importantly - your preffered delivery address.
When payment has been confirmed and cleared, all items will be despatched to you within 5-7 working days, or earlier.
Can I negotiate prices with an artist?
This is up to the artist and will be dependent upon the piece/s for sale.
You will need to contact the artist direct to enquire depending upon the specific sale item.
Can I reserve an artwork?
This is up to the artist and will be dependent upon the piece for sale.
You will need to contact the artist direct to enquire. A deposit may be required if this option is offered.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate.
If you are not satisfied with the product you receive, you may return it within 30 days.
How accurate are the item dimensions listed on your web pages?
We state the dimensions of all artworks on our site, but sizes can vary slightly.
Payment Information
Please check the artists accepted methods of payment on checkout - PayPal, is generally the preferred payment method,
and will be confirmed when you reach the ‘checkout’.
Then click on the 'Add to Cart' button located at the bottom of the page.
A Pop Up Menu will appear asking if you wish to either: 'Continue Shopping' or wish to 'Proceed To Checkout' - you choose.
When you’re ready to complete your order either click on the 'Proceed To Checkout' button, or click on the 'Shopping Cart' icon located in the main menu to the top of the page.
You will then be taken to the final check out process where you can review your chosen products/items. Most items include free p&p - unless otherwise stated.
When ready to pay - click on the 'Finish' button. This will take you to our preffered method of payment which is via Paypal.
Please fill in all your details - most importantly - your preffered delivery address.
When payment has been confirmed and cleared, all items will be despatched to you within 5-7 working days, or earlier.
Can I negotiate prices with an artist?
This is up to the artist and will be dependent upon the piece/s for sale.
You will need to contact the artist direct to enquire depending upon the specific sale item.
Can I reserve an artwork?
This is up to the artist and will be dependent upon the piece for sale.
You will need to contact the artist direct to enquire. A deposit may be required if this option is offered.
Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate.
If you are not satisfied with the product you receive, you may return it within 30 days.
How accurate are the item dimensions listed on your web pages?
We state the dimensions of all artworks on our site, but sizes can vary slightly.
Payment Information
Please check the artists accepted methods of payment on checkout - PayPal, is generally the preferred payment method,
and will be confirmed when you reach the ‘checkout’.
Can I pay for an artwork over the phone?
This is up to the artist and will be dependent upon the piece for sale.
You will need to contact the artist direct to enquire.
Can I pay for an artwork by cheque?
This is up to the artist and will be dependent upon the piece for sale.
You will need to contact the artist direct to enquire.
NOTE:
If offered, goods will only be dispatched upon clearance of funds - this can sometimes take up to 7+ days
dependent upon individual banks clearing policies. The artist will then contact you inform you
when the goods are ready to be delivered.
If offered, goods will only be dispatched upon clearance of funds - this can sometimes take up to 7+ days
dependent upon individual banks clearing policies. The artist will then contact you inform you
when the goods are ready to be delivered.
Order Processing & Delivery Expectations
All goods will be despatched direct from the artist involved, so please deal direct if you have any questions.
You should receive estimated delivery times automatically if buying through Paypal.
You should receive estimated delivery times automatically if buying through Paypal.
When will my artwork be delivered?
Dispatch times will vary dependent upon the dispatch location.
Additionally the artist may be away attending exhibitions, lecturing, on holiday or just being an artist!
We monitor our sales as often as we can and endeavour to respond to any sale enquiries within 48hrs.
Shipping Rates
Shipping rates vary depending on the type of art you order and how quickly you’d like it to arrive
and are dependent upon the shipping options the artist offers on ‘checkout’. Most items include FREE delivery (unless otherwise stated) by 2nd class post within the UK only.
If special delivery is required, please contact the artist inthe fist instance, and prior to making any final order.
and are dependent upon the shipping options the artist offers on ‘checkout’. Most items include FREE delivery (unless otherwise stated) by 2nd class post within the UK only.
If special delivery is required, please contact the artist inthe fist instance, and prior to making any final order.
Delivery
We pack your art with extra care and get it to you just as fast as we can.
All artworks sold are dispatched directly from the artist, and so packaging and services used will vary from piece to piece.
Is my package insured?
In the unlikely event that your package is lost or damaged upon arrival, please contact the artist direct with
regards to their specific terms and conditions available.
Can I ship to a P.O. box?
Unfortunately we do not ship to P.O. and B.F.P.O. boxes due to item size restrictions.
What about duties and taxes
Additional taxes can be applied if artworks are sent across country borders- these taxes are called customs duties
and vary according to the countries involved and what is being shipped. In the UK, for example, customs duties
are made up of 2 components, import duty and VAT. UK customs classes contemporary works of art as ‘import duty free’
and incur a reduced rate of VAT (5% versus the normal current rate of 20%). Couriers are obligated to pay customs for any
taxes due when importing an item. They will keep hold of any item until those duties have been paid by the customer
and this can result in delays to delivery as well as additional clearance charges levied by the courier.
and vary according to the countries involved and what is being shipped. In the UK, for example, customs duties
are made up of 2 components, import duty and VAT. UK customs classes contemporary works of art as ‘import duty free’
and incur a reduced rate of VAT (5% versus the normal current rate of 20%). Couriers are obligated to pay customs for any
taxes due when importing an item. They will keep hold of any item until those duties have been paid by the customer
and this can result in delays to delivery as well as additional clearance charges levied by the courier.
Return Policy
We are committed to providing quality products.
However, should you wish to return an item the artist will endeavour to provide you with a refund
or may consider offering a replacement.
NOTE:
Replacements are not always an option especially if the item originally sold was a ‘one-off’ and original piece.
In this case you are requested to deal direct with the artist to reconcile.
or may consider offering a replacement.
NOTE:
Replacements are not always an option especially if the item originally sold was a ‘one-off’ and original piece.
In this case you are requested to deal direct with the artist to reconcile.
Exchanges
If your item arrived in good condition, but you would like to exchange it for a product in a different size
or for a different item, please in the first instance contact the artist to enquire if they will offer such a service,
or have an exchange policy in place. If an exchange isn't possible, you are entitled to a refund if you tell us
you want to return the goods within 14 days of purchase.
Please be aware that you will need to bear the direct cost of returning the goods.
or for a different item, please in the first instance contact the artist to enquire if they will offer such a service,
or have an exchange policy in place. If an exchange isn't possible, you are entitled to a refund if you tell us
you want to return the goods within 14 days of purchase.
Please be aware that you will need to bear the direct cost of returning the goods.
Incorrect or Damaged Goods:
We suggest:
If you were shipped the wrong item or your item arrives damaged or in poor condition, simply email
a digital photo of the damaged or incorrect item and the shipping container to the artist.
Please include in the body of the email: your order number (if applicable), the shipping ID or item number,
a brief description of the reason for the return, and tell them whether you are seeking a replacement or a refund.
You will receive an email letting you know your replacement is under production or your refund is being processed.
If you request a refund, you will be refunded the full cost of the item and the cost of delivery
a digital photo of the damaged or incorrect item and the shipping container to the artist.
Please include in the body of the email: your order number (if applicable), the shipping ID or item number,
a brief description of the reason for the return, and tell them whether you are seeking a replacement or a refund.
You will receive an email letting you know your replacement is under production or your refund is being processed.
If you request a refund, you will be refunded the full cost of the item and the cost of delivery
Other Returns:
We suggest:
If your items arrived in good condition but you have changed your mind, please in the first instance
contact the artist direct within 14 days of purchase.
contact the artist direct within 14 days of purchase.
If you need to return an item, please pack them in the original tube or box. Please include your name, postal address,
email address, telephone numbers, as well as any order number, the shipping ID and/or item number and make sure
the goods reach the selling artist within 14 days of informing them that you would like to return the item.
We encourage you to include a brief description of the reason for the return, or a copy of any correspondence with the artist (seller) concerned.
email address, telephone numbers, as well as any order number, the shipping ID and/or item number and make sure
the goods reach the selling artist within 14 days of informing them that you would like to return the item.
We encourage you to include a brief description of the reason for the return, or a copy of any correspondence with the artist (seller) concerned.
Please be aware that you will need to bear the direct cost of returning the goods.
We strongly encourage you to return your item via a trackable method. If you are returning an item that is not
normally capable of being returned by post, you are still responsible for the cost of returning the item.
We strongly encourage you to return your item via a trackable method. If you are returning an item that is not
normally capable of being returned by post, you are still responsible for the cost of returning the item.
Refund Payments
Refunds will be issued within 14 days of receiving the returned item, by the same means of payment as you used for the initial transaction.
GDPR
General Data Protection Regulations
The new EU General Data Protection Regulation (GDPR) comes into force on 25 May 2018 (including in the UK regardless
of its decision to leave the EU) and will impact every organisation which holds or processes personal data.
It will introduce new responsibilities, including the need to demonstrate compliance, more stringent enforcement and
substantially increased penalties than the current Data Protection Act (DPA) which it will supersede.
To this affect we are committed to actioning any compliance regulations in accordance with any published rules and regulations.
This will apply to any current and future data held on our internal database with regard to personal information details.
We will only use any information that we collect about you lawfully in accordance with the Data Protection Act.
The information we collect is solely used to process and track your order and provide you with the best possible service,
this includes your name, address, telephone number and email address.
We do not store any credit or debit card details.
We do not collect any sensitive date without your explicit consent and we will give you the opportunity
to refuse any marketing emails from us in the future.
Any information collected about you (customer details and contact info - and any information obtained after
completing an enquiry form) is exclusively held by us and will not be passed to any other party, sold or traded.
We place a high priority on protecting and managing our data responsibly and in accordance with accepted standards.
We will make all efforts to comply with applicable GDPR regulations when they take effect on the 25th May 2018.
In using this website you agree that we can store and use the information about you as stated above.
COOKIE POLICY
We dont currently have Cookies in place on this site. If and when we do, and in order for us to provide you with the best possible
service and to track the behaviour patterns of site visitors, we will use a "cookie" which is stored on your computer hard drive.
This "cookie" does not store any personal data about you but is used to identify the user to our website.
These are general terms only.
We therefore advise you to check with the artist (seller) direct concerning any of the above.
Updated June 2019
All images on this site remain © Simon Howden
Any unauthorised use of any of the images from this site is strictly forbidden without prior consent by the originating artist - Simon Howden.
If you wish to use any of the images from this site, permission needs to be granted in the first instance from the artist.
Therefore please contact with any enquiries - Specific T's & C's will / may apply dependent upon selected images
and specific requirements of use / reproduction etc.